AMPchat combines the ease of use and popularity of Instant Messaging with the real
world business needs of Customer Service. The result? A low-cost, firewall safe,
web-based customer service solution that allows you to interact effortlessly with
your customers real-time AND track and monitor all chats with our administration
console. Check out the following features:
Web-Based Application
No installations or upgrades to worry about. Just log in and start chatting with
your customers!
Firewall Safe
Similar applications utilize different HTTP ports and that enables network administrators
the ability to block them and your access to that application. Don't let this happen
to you! AMPchat runs off the standard HTTP port so if you can get to any web page,
you can get to AMPchat.
Secure
AMPchat can communicate securely over SSL (Secure Sockets Layer) to ensure
safe, ecrypted communication.
Real-Time Chats
Interact
with your customers real-time and provide them with that personal touch essential
for customer satisfaction and loyalty. Improve your customer relations with:
- Handle Multiple Chat Requests
- Automatic Transcript Logging
- Email Transcripts
- Push Content Such As Urls, Images, Etc.
- Transfer Customer To Alternate Administrator
- Admin/Customer Is Typing Notification
- Capture And View Visitor Data
- Offline Department Indicator (Leave A Message Prompt)
Administrative Controls
A fully robust administrative console allows you to easily and efficiently handle
administrators and customer experiences. Improve the way you work with:
- Manage And Monitor Your Administrators
- Chat Queue To Handle Multiple Requests
- View All Current And Past Chat Transcripts
- Create Custom Departments
- Chat Request Load Balancing
- Assign Administrators To Multiple Departments
- Create And Store Canned Responses
- Online/Offline Indicator
- Custom Administrator Activity Reports
- New! Desktop AMPchat Admin version integrates with online version
Customize Your Look
Each business is unique so why should your customer service application be any different?
Make AMPchat your own with:
- Logo Integration
- Custom Color Interface
Hosting Options
You can choose to host AMPchat on your own web servers and run it independently
or run AMPchat off our secure servers. Either way, AMPchat is an affordable solution
that meets every business' needs.
To request a demo or speak to a representative about purchasing AMPchat,
Contact us for more details.